Hi I've been receiving emails asking me to pay £39.95 for shipping, my understanding was this was free delivery.i was not aware that this was coming from abroad as I deliberately chose a UK company, which I thought you were. Therefore I can not pay this as this takes the fan above my budget. Best regards Jacqui
Hello Mr Carrick,
It happened sometimes, the borders agent don't use our Uk vat number for a reason we don't know.
So we been in the UPS system and paid the taxes for you. So the parcel is release, and you will get it soon.
Sorry for that.