Terms of Sale
Terms of Sale
1. Safety Requirements
Before purchasing or installing a ceiling fan, please ensure that your ceiling height is at least 7 ft 6 in (2.3 m), as recommended. Please also check that there is sufficient clearance for the fan in accordance with the dimensions provided in the product's technical specifications.
If you are unsure whether a particular model is suitable for your space, please contact our technical team before placing your order.
2. Website Content
Fan Boutique reserves the right to amend product prices, specifications, technical details, and any other information displayed on this website at any time without prior notice.
We make every effort to ensure that all product descriptions and information published on our website are accurate. However, we reserve the right to modify product designs, specifications, prices, and availability from time to time.
While we strive to keep this website accessible and fully operational, access may occasionally be interrupted or temporarily unavailable due to maintenance or circumstances beyond our reasonable control.
3. User Responsibilities
By accessing and using this website, you agree to comply with these Terms of Sale and all applicable laws and regulations.
Users must not use this website in any unlawful, fraudulent, malicious, or abusive manner, or in any way that may damage, disrupt, or impair the website or interfere with the use of the website by others.
You are responsible for ensuring that all information you provide is accurate, complete, and up to date. You must not provide personal information belonging to another individual without their knowledge and consent.
You may only upload, download, copy, or share content if you have the necessary rights or permission to do so.
4. Privacy
By using this website, you acknowledge that you have read and accepted our Privacy Policy, which has been prepared in accordance with the requirements of the General Data Protection Regulation (GDPR).
5. Force Majeure
ONLINE B TRUST shall not be liable for any delay or failure to perform its contractual obligations where such delay or failure results from events beyond its reasonable control, including, but not limited to, natural disasters, extreme weather conditions, fire, flood, war, terrorism, strikes, government actions, or other events of force majeure.
Such delays or failures shall not constitute a breach of contract.
6. Placing an Order
Our electronic order registration systems constitute proof of the nature, content, and date of your Order.
ONLINE B TRUST will acknowledge receipt and acceptance of your Order by sending an order confirmation to the email address provided during the checkout process. A sales contract is concluded only once this order confirmation has been sent.
It is the Customer's responsibility to ensure that the email address provided is correct and able to receive our communications. ONLINE B TRUST shall not be liable if an order confirmation is not received due to incorrect contact details, spam filters, mailbox settings, or other issues beyond our control. If you do not receive an order confirmation within a reasonable period, please contact our Customer Service team.
ONLINE B TRUST reserves the right to refuse or cancel any Order at its sole discretion, including, but not limited to, cases involving payment default, suspected fraud, insolvency, disputes relating to previous Orders, or any other legitimate reason.
The information provided by the Customer when placing an Order is considered accurate and binding. ONLINE B TRUST shall not be liable for any delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the Customer, including, but not limited to, delivery or billing addresses.
7. Payment
By placing an Order, the Customer confirms that they are at least 18 years of age (or have reached the legal age required to enter into a binding contract in their country of residence), that the payment method used is valid, and that all information provided during the payment process is accurate and complete.
8. Delivery
Once an Order has been confirmed and full payment has been received, ONLINE B TRUST will dispatch the Products to the delivery address provided by the Customer as soon as reasonably possible, unless otherwise stated on the Website or in the relevant product description.
Products purchased through the ONLINE B TRUST online store are intended for the personal use of the Customer or the recipient specified in the delivery address. Resale of the Products, whether in whole or in part, is prohibited unless the Customer is purchasing in a professional or commercial capacity.
Where applicable, the Customer is responsible for paying all import duties, customs charges, taxes, fees, and any other charges imposed by the destination country. ONLINE B TRUST accepts no liability for such charges.
Deliveries requiring a signature are carried out by international courier services, except where local regulations or restrictions prevent this. Delivery charges are displayed on the relevant product pages during the ordering process.
Where free delivery is offered, it becomes effective only after the expiry of the statutory withdrawal period, where applicable.
If an Order has already been dispatched and is subsequently cancelled, or if it is returned because the Customer was unavailable at the delivery address or failed to collect the parcel from the carrier, the Customer will be charged a return shipping fee of €20 for parcels weighing up to 10 kg. For parcels exceeding 10 kg, the applicable return shipping costs will correspond to the amount invoiced by the carrier.
If the Customer returns a Product for reasons other than a manufacturing defect, damage in transit, or an incorrect shipment, all costs associated with the return, including shipping costs, customs duties, taxes, and other applicable fees, shall be borne by the Customer.
Likewise, if the Customer fails or refuses to accept delivery of an Order, all shipping and return costs incurred will be the responsibility of the Customer.
If the Customer receives a defective, damaged, or incorrect Product, ONLINE B TRUST will cover the reasonable shipping and return costs required to resolve the issue.
Once your Order has been dispatched, you will receive a tracking number by email. It is the Customer's responsibility to monitor the shipment and ensure that someone is available to receive the delivery or, where applicable, arrange collection or a new delivery appointment directly with the carrier.
ONLINE B TRUST cannot accept claims arising solely from the Customer's absence at the time of delivery or failure to collect the parcel within the period specified by the carrier. Any additional costs resulting from repeated delivery attempts or returned shipments due to the Customer's absence shall be borne by the Customer.
Any delays in delivery caused by the carrier or by circumstances beyond the reasonable control of ONLINE B TRUST shall not entitle the Customer to claim compensation or damages.
Products are transported at the recipient's risk once they have been handed over to the carrier, unless otherwise required by applicable consumer protection legislation.
Depending on product availability, an Order may be delivered in several separate shipments.
If the Customer wishes Products to be delivered to different addresses, separate Orders must be placed for each delivery address.
Upon receipt of the Order, the Customer or recipient should inspect the packaging before accepting delivery. If the package appears to be damaged, they may refuse delivery and should notify our Customer Service team as soon as possible.
If any Products are found to be defective, damaged, or incomplete upon delivery, the Customer must notify ONLINE B TRUST within 14 days of receipt. Once the issue has been reported, our Customer Service team will arrange the appropriate return or collection procedure.
9. Returns
ONLINE B TRUST accepts returns within 14 days of the Customer receiving the ordered Products.
Exceptions
Returns cannot be accepted in the following circumstances:
Accessory items, including, but not limited to, additional remote controls, light kits, downrods, and similar accessories.
Ceiling fans that have already been installed. If a defect becomes apparent after installation, please contact us as soon as possible. We will investigate the issue, provide technical assistance where appropriate, and, if necessary, arrange a repair or replacement.
Returns requested by commercial or business customers, unless otherwise required by applicable law.
Return Procedure
To request a return, please send an email to aftersales@ceiling-fan.co.uk including the following information:
Order reference number
Product reference number
Quantity of Products to be returned
Reason for the return
This information is essential for processing your request. Without it, we will be unable to proceed with your return.
Once your request has been reviewed, you will receive a Return Merchandise Authorisation (RMA) number, which is valid for 14 days. The RMA number must be clearly displayed on the outside of the returned parcel.
Right of Withdrawal
The Customer has the right to withdraw from the purchase and return the Products within 14 days of receiving the Order, in accordance with applicable consumer protection legislation.
Where the right of withdrawal is exercised, ONLINE B TRUST will refund the purchase price of the returned Product(s). Original delivery charges, customs duties, taxes, and any other applicable fees are non-refundable unless otherwise required by law.
If the Customer returns a Product that is neither defective nor supplied in error, a €20 return shipping charge will apply to parcels weighing up to 10 kg. For parcels exceeding 10 kg, the applicable return shipping costs will correspond to the amount charged by the carrier.
Unless the return is due to a defective, damaged, or incorrectly supplied Product, all costs associated with the return, including shipping charges, customs duties, taxes, and other applicable fees, shall be borne by the Customer.
Returned Products must be sent in their original condition, unused, uninstalled, complete with all accessories, manuals, and original packaging, to the following address:
ONLINE B TRUST SL
Avenida Peris y Valero, 4
46006 Valencia
Spain
Inspection and Refunds
Once the returned Products have been received, they will be inspected to verify their condition.
If the returned Products show signs of use beyond what is necessary to establish their nature, characteristics, and functioning, or if they are returned incomplete, damaged due to inadequate packaging, or missing accessories or documentation, ONLINE B TRUST reserves the right to reduce the refund amount to reflect the loss in value of the Products.
Provided the returned Products comply with the above conditions, the refund will be processed within 14 working days of their receipt and inspection.
10. Refunds
Please note that, in the event of a return, only the purchase price of the returned Product(s) is refundable. Original delivery charges, customs duties, taxes, and any additional fees are non-refundable unless otherwise required by applicable law.
Refunds will be processed within 14 days after the returned Product(s) have been received and inspected.
If the returned Product does not comply with the return conditions set out above (for example, if it has been installed, damaged, inadequately packaged, or returned with missing parts or accessories), ONLINE B TRUST reserves the right to reduce the refund amount to reflect the loss in value of the Product.
11. Warranty
All Products sold through the ONLINE B TRUST websites are covered by the manufacturer's warranty applicable to the specific Product. Depending on the Product and the applicable legislation, warranty periods may range from 1 to 25 years. The applicable warranty period is stated in the relevant product description.
If a Product develops a manufacturing defect during the manufacturer's warranty period, the Customer must return the defective Product to ONLINE B TRUST at their own expense unless otherwise required by applicable consumer protection legislation.
Upon receipt, ONLINE B TRUST will forward the Product to the manufacturer or supplier for inspection and diagnosis.
Following the inspection, one of the following solutions may be offered:
Repair of the defective Product.
Replacement of the defective Product or the defective component.
A repair quotation if the defect is found to have been caused by external damage, misuse, improper installation, or any cause not covered by the manufacturer's warranty.
Where a repair quotation is issued, it will be sent to the Customer by email. If no response is received within 90 days, the Product may no longer be available for collection or further warranty processing.
The warranty procedures described above apply only to Products located within continental Europe. If a Product is transported outside continental Europe after purchase, any additional transport costs, customs charges, taxes, or related expenses associated with a warranty claim shall be borne by the Customer.
12. Additional Information
LBA HOME is a trading brand used by ONLINE B TRUST for the online sale of selected Products. Consequently, product brands, model names, EAN codes, and packaging may differ from those shown on the Website while remaining identical in specification and functionality.
ONLINE B TRUST processes personal data and obtains user consent in accordance with the IAB Europe Transparency and Consent Framework (TCF) through Consent Management Platform (CMP) No. 92, where applicable.